Contact Us
Contact Us
We are always happy to hear from our customers. Whether you have a question about your order, need a recommendation, want to report a problem, or simply want to say hello, we are here and we will get back to you promptly.
The quickest way to reach us is by email:
We aim to respond to all enquiries within 24 hours on weekdays (Monday to Friday, excluding UK bank holidays). If you contact us over the weekend or on a bank holiday, we will reply by the end of the next working day.
What to Include in Your Message
To help us respond as quickly and accurately as possible, please include the following in your email:
- Your order number (found in your confirmation email)
- The name and email address used to place the order
- A clear description of your query or issue
- A photo if you are reporting a damaged or faulty item
Returns and Complaints
If you would like to return an item or raise a complaint, please email us with your order number and details. We aim to resolve all complaints fairly and within a reasonable timeframe. For more information on how returns work, please see our Returns and Refunds page.
Before You Get in Touch
You may find a quick answer on our FAQ page, which covers the most common questions about shipping times, tracking, returns, and payments.
We look forward to hearing from you.