Frequently Asked Questions

We have put together answers to the questions we hear most often. If you cannot find what you are looking for here, email us at bossbot6264@gmail.com and we will get back to you within 24 hours on weekdays.

1. How long will my order take to arrive?

Standard UK delivery takes 3 to 7 working days from the date of dispatch. We dispatch orders placed before 2pm the same working day, and all later orders the next working day. Once your order has been dispatched, you will receive a tracking number by email so you can follow its progress. The majority of orders arrive within 5 working days.

2. Do you offer free shipping?

Yes. We offer free standard delivery on all orders over £30. For orders under £30, a flat delivery fee is applied at checkout. You will see the exact cost before you confirm your payment. There are no surprise charges.

3. What is your returns policy?

You can return any item within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. Items should be in their original condition. To start a return, email us at bossbot6264@gmail.com with your order number. Return postage is the buyer's responsibility unless the item is faulty or was sent in error. We process refunds within 14 days of receiving the returned item. See our full Returns and Refunds page for details.

4. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal and any other payment options shown at checkout. All transactions are processed securely. We do not store your card details.

5. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to the carrier's tracking page. If you have not received this email within one working day of placing your order, please check your spam or junk folder. If it is still not there, contact us and we will look into it straight away.

6. Can I change my delivery address after placing an order?

If you need to update your delivery address, contact us as soon as possible at bossbot6264@gmail.com. If your order has not yet been dispatched, we will do our best to update the address before it leaves our warehouse. Unfortunately, once an order has been dispatched, we are unable to redirect it. Please double-check your address at checkout to avoid any issues.

7. Can you send an order as a gift?

Absolutely. Simply enter the recipient's address as the delivery address at checkout. We do not include a printed invoice inside the parcel, so the recipient will not see the price you paid. If you would like to include a personalised gift message, add a note in the order comments at checkout and we will do our best to include one with your parcel.

8. My item arrived damaged or faulty. What do I do?

We are sorry to hear that. Please email us at bossbot6264@gmail.com within 30 days of receiving your order. Include your order number and a photo of the damage or fault. We will arrange a free return and offer you either a full refund or a replacement - whichever you prefer. We will cover all return postage costs for faulty items.

9. How do I contact customer support?

Email us at bossbot6264@gmail.com. We aim to respond to all messages within 24 hours on weekdays (Monday to Friday, excluding UK bank holidays). If you write to us over the weekend, we will reply by the end of the next working day. You can also visit our Contact Us page for more details.

10. Are your products covered by a warranty?

All products sold by Lyvora come with your full statutory rights under the Consumer Rights Act 2015. This means every item must be of satisfactory quality, fit for purpose, and as described. If a product develops a fault within the first 30 days, you are entitled to a full refund. Between 30 days and 6 months, we will offer a repair, replacement, or refund as appropriate. If you experience a problem with any product, please contact us and we will resolve it fairly and promptly.